LUXEVAULT HQYour family. Organized beautifully.

Frequently asked

Questions, answered plainly

If yours isn't here, write to support@luxevaulthq.com and a person will answer it.

What is LuxeVault HQ?

LuxeVault HQ is a private family management app. One space holds your family calendar, bills and budget, school paperwork, meals, chores and important documents — and an AI assistant does the sorting, so parents carry less in their heads.

How much does LuxeVault HQ cost?

Every family starts with a 14-day free trial. The founding membership is $9.99 a month for the first 100 families and stays locked at that rate for as long as you remain a member; families joining after that pay $24.99 a month. One membership covers everyone in the household.

Is my family's information private?

Yes. Each family's data is walled off from every other family at the database level, encrypted in transit and at rest, and never sold or used to train AI models. The Trust Center explains how, in plain language.

Can my kids have their own logins?

Yes. Children get an age-appropriate version of the app — their day, chores, homework and goals — with no access to money, bank connections or documents. Younger children can join with a family code, so no email address is needed.

Does LuxeVault HQ connect to my bank?

Optionally. Bank connections run through Plaid, the same service major banking apps use. LuxeVault never sees or stores your banking login, and the whole app works without connecting a bank at all.

What happens to emails I forward to LuxeVault?

Each family gets a private forwarding address. Forward a school notice, invoice or invitation and LuxeVault reads it — adding events to the calendar, fees to bills, and to-dos to your list. When an email genuinely needs an answer, it offers a written reply for you to approve. It never sends anything on its own.

Does LuxeVault HQ work on iPhone?

Yes. LuxeVault HQ runs in any browser and as an app on iPhone and iPad. Memberships are managed on the website; the app is where your family lives day to day.

More detail on how your family's data is held, encrypted and separated from every other family lives in the Trust Center.