LuxeVault HQ

Delete your account

Your family's information belongs to your family. You can remove all of it, permanently, at any time — without asking anyone's permission.

In the app (fastest)

Open LuxeVault HQ and sign in as a parent
Tap Cloud sync active (or the shield) to open the Trust Center
Choose Delete our whole family account — or Delete my data to remove only yourself and leave the family intact
Type DELETE EVERYTHING to confirm

Deletion happens immediately. It cannot be undone.

By email

If you can't sign in, write to support@luxevaulthq.com from the email address on the account and ask us to delete it. We'll confirm your identity, delete everything, and reply to confirm — normally within 3 business days, and always within 30 days.

What gets deleted

Every family member profile and sign-in on the account
Your calendar, events and custody schedules
Bills, budgets, transactions and savings goals
Everything stored in the Vault — documents, photos and files
Lists, chores, requests, notes, meal plans and school records
Anything Luxie has remembered about your family

If you connected a bank, we also disconnect it at the source so no further data can reach us. We do not keep a copy of your transactions.

If you subscribed through the App Store or Google Play, cancel there too. Deleting your account here removes your data, but Apple and Google do not let us cancel a subscription you bought from them — only you can, and until you do they will keep charging. On iPhone or iPad: Settings → your name → Subscriptions. On Android: Play Store → your profile → Payments & subscriptions. If you subscribed on this website instead, we cancel it for you and there is nothing further to pay. Not sure which you have? Write to support@luxevaulthq.com and we will tell you.

One thing we do keep. If you paid for a subscription, we retain the billing record itself — the amount, the date and the invoice — because tax and accounting law requires it. It contains no family data: no names of children, no calendar, no documents, no bank information.